Hotline: 03 – 00 15 15
FAQ > Technical Problems

Why am I unable to logon to certain websites and my e-mail?
Which ports are restricted on Mobi network?

My email isn't working. What do I do?

My PC had uploaded 800 MB's by itself. Why?



Why am I unable to logon to certain websites and my e-mail?
Check your SMTP and POP3 settings are: smtp.myisp.net.lb and pop3.myisp.net.lb. Server should be in "host forwarding mode" not "DNS delivery mode".


Which ports are restricted on Mobi network?
Due to excessive DoS attacks and worm traffic, the following ports will be restricted: tcp 445, 135, 139, 1433, 1434; udp 1433, 1434. Furthermore, peer to peer traffic is shaped on most Mobi packages. SMTP relaying on port TCP 25 is restricted to authorized SMTP relays only.

My email isn't working. What do I do?
Login to Your Account to ensure that the account works. Check SMTP and POP3 settings are:

  • smtp.myisp.net.lb,
  • pop3.myisp.net.lb.


If you are using Mobi on a network:

  • Only 4 mails can be sent out concurrently,
  • Server should be in “host forwarding mode” (NOT “DNS delivery mode”),
  • Server response setting set to 180 seconds


If all of the above fail, contact us at our hotline +961-3-001515.

 
                                                                       
My PC had uploaded 800 MB's by itself. Why?
This is a sign of either a virus or some spyware uploading your data to some hacker out there on the web or a phishing site stealing your information. To do:
  • Update your spyware & your antivirus package
  • Check your firewall is on